Job Description

Key Responsibilities:

• Team Leadership: Manage and lead the corporate travel operations team to ensure smooth and efficient service delivery, fostering a collaborative and results-driven environment.
• Flight Reservations: Utilize Amadeus GDS for flight ticket reservations, ensuring accuracy and efficiency in booking processes.
• Tour Package Design: Develop, quote, and manage comprehensive inbound tour packages, coordinating with hotels, suppliers, and tour guides to create attractive offerings.
• Customer Consultation: Engage with clients to understand their travel needs and preferences, providing tailored solutions that enhance their experience in Egypt.
• Supplier Coordination: Establish and maintain strong relationships with hotels, local suppliers, and tour guides to ensure high-quality service delivery.
• Presentations and Demos: Conduct effective online demonstrations of tour packages and services to prospective clients, showcasing the unique experiences available in Egypt.
• Multi-tasking: Manage multiple inquiries and projects simultaneously, prioritizing tasks to meet deadlines and client expectations
• Cross-Selling Opportunities: Identify and promote additional services or upgrades to clients, such as travel insurance, guided tours, or special experiences, to enhance their travel plans.

Operational Management:

• Develop and implement efficient operational workflows for booking, coordinating, and managing inbound tour packages, ensuring timely responses to client inquiries and seamless service delivery.
• Maintain strong relationships with hotels, tour guides, and local suppliers, negotiating contracts and ensuring adherence to quality standards and service agreements to enhance the overall customer experience.

Management Reporting:

• Prepare and present regular reports on sales metrics, including booked packages, revenue generated, and client conversion rates, to identify trends and areas for growth.
• Collect and analyze customer feedback and satisfaction scores, providing insights to management on service quality and areas for improvement in tour offerings.