Responsibilities:
- Assesses training and development needs through surveys, interviews, focus groups, and communication with managers.
- Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees.
- Develops unique training programs to fulfill workers specific needs to maintain or improve job skills.
- Creates and/or acquires training procedure manuals, guides, and course materials.
- Presents training and development programs using various forms and formats including group discussion, lecture, simulations, PPT, and videos.
- Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
- Prepare training materials and be up to date with the insurance information.
- Evaluates program effectiveness through assessments, surveys, and feedback.
- Maintains knowledge of the latest trends in training and development.
- Performs other related duties as required.
Qualifications:
Bachelor’s degree in human resources, Training and Development, or a related field required.
-Fluent English Speaker
1-2 years of experience.
Required Skills:
- Excellent verbal and written communication skills.
- Strong presentation skills.
- Adept with a variety of multimedia training platforms and methods.
- Ability to evaluate and research training options and alternatives.
- Ability to design and implement effective training and development.
- Extremely proficient with Microsoft Office Suite and related program software.