Responsible for leading the customer service team to ensure the highest level of customer satisfaction. This role involves managing customer interactions, resolving issues, implementing customer service policies, and working closely with other departments to ensure seamless operations and service delivery. The Customer Service Manager will also play a key role in developing strategies to improve customer service and foster a customer-centric culture within the company.
Proven working experience as a Customer Service Manager or Assistant Manager in Shipping Lines or Shipping Agents.Multinational Experience is a plusBS degree in Logistics, Business Administration or related fieldExperience in providing customer service supportExcellent knowledge of management methods and techniquesProficiency in EnglishWorking knowledge of customer service software, databases and toolsAwareness of industry’s latest technology trends and applicationsAbility to think strategically and to leadStrong client-facing and communication skills