- Respond to customer queries in a timely and accurate way, via phone
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
Graduates OnlyExperience as a Customer Support Specialist or similar CS roleExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough cases