This full-time on-site role is for a Customer Care Representative located in Alexandria, Egypt.
The Customer Care Representative Responsibilities will be as follows:
- Respond to customer queries, resolve customer complaints, and maintain customer satisfaction, promptly and accurately, via phone or email.
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with the relevant team.
- Assist in training junior Customer Support Representatives
The ideal candidate will be a good listener, patient, empathetic, and able to handle customer complaints professionally. A positive attitude and willingness to learn are essential.
Fluency in Arabic and English language both in writing and speakingExperience as a Customer Support Specialist or similar CS roleExperience using help desk software and remote support toolsExcellent communication and problem-solving skillsPatience when handling tough casesExcellent communication and interpersonal skillsAbility to multitask, prioritize, and manage time effectivelyPleasant phone demeanor and strong typing skillsHave your own laptop to work from.