| 1 | Contact potential or existing customers to inform them about a product or service using scripts |
| 2 | Answer questions about products or the company |
| 3 | Ask questions to understand customer requirements and close sales |
| 4 | Direct prospects to the field sales team when needed |
| 5 | Enter and update customer information in the database |
| 6 | Keep records of calls and sales and note useful information |
| 7 | Perform other duties that may be required from time to time |
| 8 | Contact potential or existing customers to inform them about a product or service using scripts |
| 9 | understand customer requirements and close sales |
| |
Educational RequirementsBC. Degree in any relevant disciplineAdvanced studies, courses, certificates in Sales & Marketing Experience Requirements1-4 Yrs. Experience Knowledge, Skills and AttitudeProven experience as telesales representative or other sales/customer service roleProven track record of successfully meeting sales quota preferably over the phoneGood knowledge of relevant computer programs (e.g. CRM software) and telephone systemsAbility to learn about products and services and describe/explain them to prospectsGood knowledge of EnglishExcellent communication and interpersonal skillsCool-tempered and able to handle rejectionOutstanding negotiation skills with the ability to resolve issues and address complaints