Company Description
Misr Castle Group (MCG) is a prominent Egyptian company specializing in providing automotive spare parts. Established in 1981 by Eng. Hassan Youssef, MCG is dedicated to offering car owners in Egypt a wide range of spare parts with a focus on quality and competitive pricing.
Role Description
This is a full-time on-site role for an Information Technology Specialist at Misr Castle Group in Cairo, Egypt. The IT Specialist will be responsible for network administration, troubleshooting, network security, and providing customer service support.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- From 3 to 5 years of experience as a help desk technician or other customer support role.
- Relevant certifications (MCSA is must , CCNA , A+, Kaspersky end point, ITIL, Vmware)
- Tech savvy with working knowledge of office automation products, databases, and remote control.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered