Customer support Email & Chat Team Leader

Ulemt - مصر - New Cairo

Customer Support ( Email & Chat ) Team Leader


Customer support team leads are responsible for overseeing the day-to-day operations of their company’s customer support department. They commonly manage a team of customer service representatives and may also be involved in hiring, training, scheduling, and performance management


• Must be professional in using Excel, PowerPoints, and English Technical Writing.

• Understanding customer needs and feedback.

•Must have experience with leading teams

• Must have experience with handling the escalations

• Collaborating with other departments such as marketing or sales to ensure that customer needs are met

• Ensuring that customer support representatives are following company policies and procedures for all interactions with customers

• Coordinating with outside vendors, such as technology partners, to troubleshoot problems with equipment or software that affects customer service operations

• Follow up tasks with the managers


Qualifications

  • Excellent in English (both written and spoken)
  • Must have experience at least 5 years
  • Must have experience with call centers industry before
  • Excellent written communication skills to effectively communicate via email correspondences
  • Ability to work under pressure in a fast-paced environment
  • Great attention to detail
  • Demonstrated experience in customer service
  • Excellent problem-solving skills
  • Ability to work independently as well as within a team environment
  • Bachelor's degree or equivalent work experience


Must to be available to start immediately

Company Location : New Cairo

Salary Negotiable

  • Social & Medical Insurance
تاريخ النشر: ١٢ أكتوبر ٢٠٢٤
الناشر: LinkedIn
تاريخ النشر: ١٢ أكتوبر ٢٠٢٤
الناشر: LinkedIn