Customer Support ( Email & Chat ) Team Leader

Customer support team leads are responsible for overseeing the day-to-day operations of their company’s customer support department. They commonly manage a team of customer service representatives and may also be involved in hiring, training, scheduling, and performance management

• Must be professional in using Excel, PowerPoints, and English Technical Writing.

• Understanding customer needs and feedback.

•Must have experience with leading teams

• Must have experience with handling the escalations

• Collaborating with other departments such as marketing or sales to ensure that customer needs are met

• Ensuring that customer support representatives are following company policies and procedures for all interactions with customers

• Coordinating with outside vendors, such as technology partners, to troubleshoot problems with equipment or software that affects customer service operations

• Follow up tasks with the managers

Qualifications

• Excellent in English (both written and spoken)
• Must have experience at least 5 years
• Must have experience with call centers industry before
• Excellent written communication skills to effectively communicate via email correspondences
• Ability to work under pressure in a fast-paced environment
• Great attention to detail
• Demonstrated experience in customer service
• Excellent problem-solving skills
• Ability to work independently as well as within a team environment
• Bachelor's degree or equivalent work experience

Must to be available to start immediately

Company Location : New Cairo

Salary Negotiable

• Social & Medical Insurance