- Handle inbound and outbound customer calls
- Resolve customer inquiries and complaints efficiently
- Provide accurate information about products and services
- Maintain detailed records of customer interactions
- Work closely with other teams to ensure customer satisfaction
- Follow up on unresolved issues and escalate when necessary
- Meet performance targets and KPIs
3 to 5 years of experience in customer service or call center operationsGood English proficiencyExcellent communication and problem-solving skillsPrevious experience in customer service or call centers is a must