-This position serves as the main focal point between healthcare facilities/providers and
Potential and new clients coming from all sources
-It serves as well in establishing strong connections between sources of new clients and the
facility and the ability of planning to increase the potential of these sources
-Awareness of all facility resources and make sure to reflect it in the best way possible to
increase the demand for the facility
III. KEY RESULT AREAS/PRINCIPAL ACCOUNTABILITIES.
- Patient Intake and Scheduling and Patient Referrals.
- Timely and Accurate Service Execution
- Client Satisfaction
- Service delivery Coordination Efficiency
- Clear and Timely Communication
- Setting clear expectations with clients regarding the scope, timeline, and outcomes of services.
- Resource Management
-Client Retention Rate
- Feedback Management and Monitoring Patient Experience.
- Process Improvements
- Accurate Record Keeping
- Data Reporting
- Compliance with Healthcare Regulations
Proven work experience as a Service Coordinator or similar roleStrong work ethic and service skillsExcellent communication and interpersonal skillsStay up to date with services, policies and regulationsStrong record-keeping and analytical skillsExcellent organizational skills and attention to detailAn associates degree or bachelor’s degree in healthcare administration is preferred