Job description
•Moniter pilots across their daily duties in different areas to ensure that every shipment is picked and delivered within SLA.
•Responsible the performance of delivery operations.
•Follow up with couriers according to areas and load of business.
•Achieve KPI & SLA of delivery & pickup commitment.
•Supervise pilots to ensure that safety best practices are being followed while handling shipments.
•Develop delivery best practices and SOPs to operations and in collaboration with customer service.
•1 - 2 yearsof experience in the courier and delivery business.•Comfortable with using MS Office and technology tools.•Strong knowledge of courier operations process•Verbal and written communication skills (Arabic and English).•Strong with direct people management.•Ability to work under pressure.•Time Management.•Problem Solving.•Process Improvement.•Knowledge of proper freight handling/loading techniques.•Strong organizational skills.