- Responding to questions about products, shipping, returns, exchanges, and other topics.
- Providing information about products and services including pricing, availability, delivery options, and order status.
- Providing customer support via email, phone, or social media channels such as Facebook, Instagram etc.
- Manage and moderate the social media profiles and presence, including Facebook, Instagram, Website, WhatsApp, and additional channels.
- Providing customer service and troubleshooting issues with various e-commerce platforms such as Jumia, Noon etc.
- Processing orders, including collecting shipping information and processing payment.
- Handling returns, exchanges, and other customer service issues related to online purchases.
- Provide support to the marketing and warehouse.
- Monitor inventory and stocks.
- Creating and maintaining records of customer interactions with the company
Bachelor’s degree.Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (Odoo) software.Able to work Friday& Saturday on a rotational basis (Check Points).2+ years of experience in managing e-commerce operationsEffective relationship building with customersStrong knowledge of e-commerceKnowledge of marketing techniquesKnowledge of web usability best practices