E-Commerce Specialist

مصر - القاهرة
  • Responding to questions about products, shipping, returns, exchanges, and other topics.
  • Providing information about products and services including pricing, availability, delivery options, and order status.
  • Providing customer support via email, phone, or social media channels such as Facebook, Instagram etc.
  • Manage and moderate the social media profiles and presence, including Facebook, Instagram, Website, WhatsApp, and additional channels.
  • Providing customer service and troubleshooting issues with various e-commerce platforms such as Jumia, Noon etc.
  • Processing orders, including collecting shipping information and processing payment.
  • Handling returns, exchanges, and other customer service issues related to online purchases. 
  • Provide support to the marketing and warehouse.
  • Monitor inventory and stocks.
  • Creating and maintaining records of customer interactions with the company

 


Bachelor’s degree.Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (Odoo) software.Able to work Friday& Saturday on a rotational basis (Check Points).2+ years of experience in managing e-commerce operationsEffective relationship building with customersStrong knowledge of e-commerceKnowledge of marketing techniquesKnowledge of web usability best practices
تاريخ النشر: ٨ أكتوبر ٢٠٢٤
الناشر: Wuzzuf .com
تاريخ النشر: ٨ أكتوبر ٢٠٢٤
الناشر: Wuzzuf .com