Role Overview:

The Patient Experience Specialist will serve as the first point of contact for our patients, handling inquiries, booking appointments, verifying insurance eligibility, and processing verification of benefits (VOB). This role is pivotal in maintaining high levels of patient satisfaction by offering prompt, courteous, and effective service. Despite being office-based, the specialist will need to stay updated with all clinic updates, policies, and procedures to provide accurate information and support to our patients.

Key Responsibilities:
 

• Serve as the initial point of contact for patients via phone, email, and chat.
• Contact leads in a timely manner.
• Ensure positive and empathetic interactions with patients.
• Schedule appointments and verify insurance eligibility and benefits.
• Maintain accurate records of patient interactions and resolutions.
• Coordinate with clinical staff to relay patient needs or concerns and ensure a cohesive patient care experience.
• Participate in ongoing training and adhere to healthcare regulations and patient privacy laws.
• Handle and resolve patient complaints and issues promptly and professionally.
• Privacy and Compliance: Adhere to healthcare regulations and patient privacy laws, such as HIPAA.
• Flexibility to assist with additional tasks and responsibilities as required.
• Flexible to work from 4 pm till 12 PM & 5 PM till 1 PM.