- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquiring a thorough understanding of key customer needs and requirements
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Addressing and resolving key clients’ complaints.
- Supervising the account teams assigned to each key client.
- Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
- Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
- Achieving monthly sales targets by identifying and developing new customers
- Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet
- Coordinating pre-sales and post-sales follow up
- Achieving and exceeding weekly and monthly KPIs
- Monitoring market trends and providing regular competitor feedback
- Create reports for upper management
Proven experience as key account manager (Modern Trade - Traditional Trade)Experience in sales and providing solutions based on customer needsStrong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levelsExcellent organizational skillsAbility in problem-solving and negotiationBSc/BA in business administration, sales or relevant field