Title: Application Support Officer & Sr. Officer
Location: New Administrative Capital
Company: The Knowledge Hub Universities (El Sewedy Education)

Accountable for the organization’s applications start to end process

• Lead ticketed query system and ensures comprehensive database of queries and resolutions is kept up to date.
• Resolve end-user support issues using enterprise-wide standards 
  and tools.
• Establish, enforce, and maintain the data entry standards.
• Conduct trainings for staff and faculty.
• Support students in accessing and using their systems.
• Develop, support, and manage user interfaces, applications’ 
  backend and third-party integration components.
• Gather business requirements, functional designs, and tests cases 
  for support fixes, ongoing enhancements, and projects.
• Create reports and dashboards.
• Create, maintain, and update technical documents and procedures.
• Lead systems integrations with all project stakeholders. 
• Partake in the implementation of new solutions as per the business needs.
• Create automated jobs for database backups and any redundant tasks.
• Assist in the development of key strategic attributes for the organization’s application roadmap.

Coordinate with the vendors & other IT functions.

• Liaise with vendors and other IT personnel for problem resolution.
• Assist in designing new projects as per business needs. 
• Align and test new projects with the vendors.
• Maintains security, backup, and redundancy strategies.
• Ensures compliance with IT policies & procedures.