- Assist in the formulation of targets for individuals and teams
- Customer service for a charitable fundraising organization
- The skill of convincing the client to donate
- Anticipate escalation and take over calls when needed
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems
- Prepare monthly/annual results and performance reports
At least three years of experience in the field of call center organizations interested in projects, projects, and fundraisingThe work will be at the organization’s headquarters in Mohandessin, GizaRequired qualification Highly qualifiedNumber of working hours: 7 hours.Proficient in using computers and Excel