Key Accountabilities & Decision Ownership

•    To lead & deliver all enterprise customers implementations & connectivity of fixed enterprise connections.
•    Supervise the enterprise customers Deployments team from both [Technical & Behavioral] points of view.
•    Prepare all [ Technical / Non-technical] Trainings for the staff under his supervision.
•    Deliver all Fixed Customers Connections of all types [ High Bandwidth TX, MW & WIMAX)
•     Ensure that all the team members [Engineers & Technicians] have the required technical knowledge and have a very good communication skills to perform their jobs as per the company policy.
•    Contribute to all interdepartmental meetings belongs to enterprise customers issues or plans.
•    Enterprise Customers management: 
•    Ensure all customer requests are done within the agreed service level agreement.
•    Ensure smooth and quality system/service handover from the projects by being the main driver of acceptance testing on behalf/and with the customers.
•    Manage escalations related to operational issues.
•    Ensure customer satisfaction at all contact points.
•    Utilizes the resources of the deployment team and minimizes the CAPEX and OPEX spending.
•    Ensure that all processes and SLAs are properly set to serve our internal and external customers with speed and simplicity. 
•    Communication / Staff management 
•    Reporting and escalation of any problems during implementation due TE or any stakeholders to upper-level management. 
•    Communicant in cross function groups and committees as may be required to handle cross projects or issues.
•    Track performance of own staff and ensure on time task delivery.
•    Enhance staff technical and personal skills through planning for appropriate training.
•    Meet with own staff as a group and as individual to follow up on work in hand, give directions and feedback. 
•    Update and follow-up on the time schedule of project to ensure that the job is finalized within the planned time frame.

Core Competencies, Knowledge, and Experience

•    Minimum of 10 years’ experience in fixed customers connections and Active Network deployments and 5 years in Network infrastructure deployments. 
•    Good Project Management Skills & Experience in handling large projects.  
•    Full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
•    Work in harmony with Agile practices
•    Creative thinking to provide out of the box solutions.
•    Good Stakeholder management capabilities
•    Good interpersonal & communication skills
•    Self-motivated and high time management ability.
•    Ability to work well under pressure. 
•    Ability to learn and self-study.
•    Excellent vendor management ability

Must have technical / professional qualifications: 

•    B.SC. in Electrical Engineering majoring in Communication and Electronic Engineering.
•    Problem solving and decision-making ability.
•    Excellent knowledge and experience in Fiber implementation 
•    Experience in passive network setup, preferably FTTH