Purpose:

Responsible for working on the development of the Quality Assurance Office directives and procedures documentation, driving quality improvement across all Departments/ Offices, in addition to making evidence-based recommendations to support process improvements as per the national and international accreditation requirements.

Main Accountabilities:

Accreditation:

• Assists in gathering and analyzing data to meet accreditation requirements
• Delivers documentation in a timely manner and provides prompt inputs.
• Assists in maintaining the University’s accreditations by complying with their standards
• Participates in assignments related to the University’s wide projects.

Quality Assurance:

• Gathers, compiles, organizes, and evaluates information necessary to develop and prepare the University’s policies and procedures manuals
• Coordinates with different departments and offices to develop new processes, to map current processes or to make the necessary changes with 'as is' and 'to be' maps and documentation.
• Designs and develops the operational work-flows and processes using process mapping in process charts.
• Meet with different departments and offices to develop new process/changes with 'as is' and 'to be' documentation.
• Ensures that all processes are documented in the same format/structure across the university, presented in an easily digestible format, and are readily available to all concerned users.
• Provides guidance and assistance to the internal stakeholder, as appropriate, in the understanding and interpretation of university’s policies and procedures
• Writes and prepares technical documents and status reports.
• Develops quantitative and qualitative questionnaires to be used in gathering data.
• Produces statistical data and data analysis reports as requested, and recommends appropriate data-gathering mechanisms, procedures, etc.
• Maintains records of all relevant documentation, communication, and corrective and preventive action plans.
• Assist in writing and preparing the University’s self-assessment reports.
• Assist in the development and preparation of the University’s policies and procedures manuals.
• Carrying out statistical work related to the QA Office.
• Performs any other tasks requested from Accreditation & QA Manager or President.