Job Responsibilities- Manage Staffing and Scheduling planning for the existing projects and for any new projects.
- Observe the calls and AHT reports which generated by WFM members.
- Review and assist in developing WFM activities
- Observe the actions taken from the RTM members to improve the queues performance.
- Observe the internal satisfaction between team members
- Supervise Resignation process and procedures and ensure sending the required data on time.
Managerial responsibilities:
- Coach, support, and advise subordinates regularly, furthermore, appraise their performance.
- Prepare different kind of reports that shows tasks’ progress.
- Builds and maintain team spirit
- Manage change
- Participate in the development of departmental plan and processes.
Specifications (Qualifications, Experience and Skills):Education Specialization:Bachelor’s degree in Business Administration, Commerce, or a related field.Experience Minimum 7 years of relevant working experience.Languages English: Excellent command of (Speaking, reading and writing).Arabic: Native command of (Speaking, reading and writing).