Job Summary:

• The objective of the position is to provide professional technical support for ZC computer labs regarding hardware and software issues.

Essential Responsibilities:

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Track computer system issues through to resolution
• Properly escalate unresolved issues to appropriate internal teams
• Ensure all issues are properly logged
• Routinely conduct penetration testing
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Handle daily routine administrative tasks such as reporting
• Keep open lines of communication with the organization’s appropriate departments

A Bachelor's degree in a related fieldHands-on experience with Windows/Linux/Mac OS environmentsGood understanding of computer systems, mobile devices, and other tech productsFamiliarity with remote desktop applications and help desk softwareAbility to provide step-by-step technical help, both written and verbalOrganizational, and time management skillsExcellent attention to detailProblem-solving mindsetA minimum of 2 years of proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Engineer, or similar role Good practical experience in computer hardware and software, operating systems including Windows, iOS and Linux, and networks basic troubleshooting DEADLINE FOR APPLICATIONS:Deadline for application: Thursday, 24 Oct 2023 (Midnight Cairo Time). Kindly note that applications shall be reviewed on a rolling basis.Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted, Zewail City of Science, Technology & Innovation is an equal opportunity employer.We thank all individuals who have expressed interest in working at Zewail City of Science, Technology & Innovation