- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues.
- Track computer system issues through to resolution
- Properly escalate unresolved issues to appropriate internal teams
- Ensure all issues are properly logged
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Handle daily routine administrative tasks such as reporting
- Keep open lines of communication with the organization’s appropriate departments
Hands-on experience with Windows/Linux/Mac OS environmentsGood Knowledge of computer systems, mobile devices, and other tech productsAble to have Familiarity with remote desktop applications and help desk softwareOrganizational, and time management skillsExcellent attention to detailProblem-solving skillsExcellent communication skills DEADLINE FOR APPLICATIONS:Deadline for application: Thursday,24 Oct 2024 (Midnight Cairo Time). Kindly note that applications shall be reviewed on a rolling basis.Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted, Zewail City of Science, Technology & Innovation is an equal-opportunity employerWe thank all individuals who have expressed interest in working at Zewail City of Science, Technology & Innovation