- Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
- Manage and oversee the dealership’s workflow and schedule
- Manage specific amounts of incoming phone calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
Proven work experience as a Service Advisor or similar roleA strong understanding of automotive technology and the automotive industryProficiency with industry-specific softwareExcellent customer service, interpersonal and communication expertiseStrong organizational, decision-making and problem-solving skills