As a Travel Consultant specializing in business travel for VIP customers, you will be responsible for planning, organizing, and managing complex business trips. Your focus will be on delivering exceptional service tailored to the specific needs of our high-profile business clients. You will ensure that every aspect of their travel, from flights and accommodations, meetings, ground transportation if required to guarantee a seamless experience.
- Client Management: Build and maintain strong relationships with VIB customers, understanding their preferences and requirements to provide personalized travel solutions.
- Travel Planning & Coordination: Research, plan, and book business travel arrangements, including flights, hotels, car rentals, and other services. Ensure all bookings are cost-effective and adhere to client preferences.
- Problem Solving: Provide 24/7 support to VIB customers during their travels, addressing any issues or changes that arise, such as flight delays, cancellations, or changes in travel plans.
- Customer Service Excellence: Deliver high levels of customer service, ensuring that all interactions with VIB customers reflect the company’s commitment to excellence.
- Market Research: Stay updated on the latest travel trends, airline routes, hotel developments, and travel technology to provide informed recommendations to VIB clients.
- Feedback & Improvement: Collect and analyze feedback from VIB clients to continuously improve service delivery and client satisfaction.
Qualifications:Experience:Minimum 1-2 years of experience as a travel consultant, with a focus on business travel for high-profile clients.Education: Bachelor’s degree in Travel and Tourism, Business, or a related field is preferred.Skills:Strong understanding of business travel needs and corporate travel policies.Excellent communication and interpersonal skills.Proficiency in travel booking software (e.g., GDS systems like Amadeus, Sabre).Exceptional organizational skills with attention to detail.Ability to handle stressful situations and provide quick, effective solutions.Knowledge of visa requirements and global travel regulations.Proactive, with a customer-centric mindset.Flexible, with the ability to adapt to last-minute changes.High level of discretion and professionalism.