- Supervise and motivate retail staff to ensure high levels of customer service and operational excellence
- Monitor sales trends and develop strategies to maximize sales
- Develop and implement processes to improve operational efficiency
- Develop and implement marketing strategies to promote products and services
- Maintain inventory levels and ensure accurate record-keeping
- Ensure store policies and procedures are being followed
- utilize agreed retail systems to manage the retail functions, analysis, and documenting
- direct the development of plans for operations to include management to achieve targets
- developing plans for business progress and growth
- support to all other departments with any related issues
- subject to agreed criteria, recruitment, training, set action, and targets, appraise and manage performance, development, coaching, and general support of all team members and organization as a whole to ensure targets are met
- reporting (content and format as agreed) every month as agreed
- assist in developing plans for team and organization activities to include strategy to achieve agreed targets
- delegate authority and responsibility to the team and organization as a whole with supervision, accountability, and review
- manage and maintain contact with internal and external “customers”
- set an example for team members and the organization as a whole of commitment, application of retail knowledge, work ethics and habits, and personal character
- maintain accurate records
Academic & professional qualifications:Bachelor's degree in business administration or a related field.Experience:• 5-7 years of experience as a Retail Operation Manager, with 3 years in Classic Suits or International brands.• Knowledge of international market changes, legislations, consumer behavior patterns, and participating in trade shows worldwide. · Building materials background is preferred.• In-depth Knowledge of customs regulations.Skills and Abilities:• Commercial Business acumen• Excellent Communication skills with Professional relationships • Passionate and flexible to travel long distances.Language Proficiency:• Excellent in English verbal and written