Key Responsibilities:

• Booking Oversight: Oversee the booking processes for flights, hotels, car rentals, and visas, ensuring that all bookings adhere to company policies and meet client travel requirements.
• Itinerary Optimization: Ensure travel itineraries are optimized for cost-efficiency, time management, and alignment with client preferences.
• Supplier Relationship Management: Establish and maintain strong relationships with airlines, hotels, and other travel suppliers to negotiate the best possible rates and services.
• Accuracy Control: Monitor and ensure the accuracy of travel bookings, invoicing, and other travel-related documentation to minimize errors and enhance operational transparency.
• Client Relations: Address client inquiries, concerns, and escalations with a focus on providing swift, professional resolutions, ensuring a high level of customer satisfaction.
• Industry Knowledge: Stay informed about the latest industry trends, travel technology advancements, and regulatory changes to ensure the department remains competitive and compliant.
• Team Leadership: Manage and lead the corporate travel operations team to ensure smooth and efficient service delivery, fostering a collaborative and results-driven environment.

Operational Management:

• Implement and monitor key performance indicators (KPIs) to track operational performance, ensuring all processes are aligned with business objectives and quality standards.
• Ensure operational excellence by implementing best practices in sales & distribution processes, reporting, and sales team management.
  Management Reporting:
• Provide regular reports on travel costs, savings, and key performance metrics to senior management, identifying areas for cost reduction and process improvement.
• Present data-driven recommendations to drive business improvements and maximize revenue opportunities.