- Answer incoming calls from customers and respond to their inquiries in a professional manner.
- Activate tickets for the customers who has either a technical or a financial problem.
- Follow-up with the existing customers and solve their problems.
- Build sustainable and Long-term relationships with existing and prospecting customers.
- Approaching the new Prospects for the new activation.
- Seize opportunities to upsell products when they arise.
0-1 years of previous experience in a customer support role. Experience with CRM systems. Good Command of English language.