Manage and direct operations team to achieve business targets.
Assist in developing or updating standard operating procedures for all business operational activities.
Build strong relationship by addressing customer issues and complaints in a timely manner.
Assist in employee appraisals, promotions, compensation and termination based on the performance review.
Provide operational support and guidance to staff.
Assist in developing operating and capital budgets.
Monitor and control expense according to allotted budget.
Assist in interviewing, recruiting and training candidates.
Manage work assignment and allocation for staff.
Conduct performance review and provide performance feedback to staff.
Maintain accurate and clear documentation for operational procedures and activities.
Ensure team follows standard operating procedures for all operational functions.
Conduct regular meetings with team to discuss about issues, concerns, updates etc.
Support operational risk and audit process for the purpose of preventive maintenance.
Create processes and methods to gather supply chain data
Analyze data to identify problematic areas and suggest improvements
Plan and implement supply chain optimization projects (e.g. warehouse-slotting, route planning)
Develop requirements and standards (e.g. packaging, procurement, delivery)
Oversee inventory procedures
Discover the most cost-effective shipping modes and schedules
Evaluate vendor operations (e.g. freight forwarders) according to quality standards