Import Operations:

In-Charge of Import Operations:

• Lead and oversee all import-related activities.
• Handling Inquiries:
• Develop and manage inquiry forms for FCL and LCL shipments. o Engage with overseas and local agents for freight inquiries. o Interact with local shipping lines and agents to gather freight inquiries.
• Client Coordination:
• Prepare and manage client quotations using the client quotation format. o Regularly send freight rates to clients. o Liaise with clients to address any queries or issues. • Agent and 3PL Coordination: o Coordinate with agents using the agent inquiry format. o Manage inquiries with third-party logistics providers (3PL) using the 3PL inquiry format.
• Operational Support:
• Assist with various operational tasks as needed. o Ensure all required documents are collected and entered into the system. o Maintain hard copies of files and ensure they are properly organized. o Monitor shipment status and provide updates to clients. o Coordinate with customs brokers to ensure timely clearance of shipments. o Address any issues related to import documentation and compliance.
• Financial Coordination:
• Receive and forward credit and debit notes to the accounts team. o Coordinate with the accounts team regarding payables and receivables. o Assist in the reconciliation of accounts related to import operations.
• System Management: o Open and close files in the system as per the operational requirements. o Enter all relevant data into the system accurately and promptly. o Maintain and update the import operations database.
• Communication and Reporting:
• Report to the head of freight and other relevant departments on operational matters.
• Send arrival notifications to clients.
• Maintain an organized registry of all received documents.
• Prepare and submit regular reports on import activities and performance metrics.
• Additional Duties:
• Stay updated with industry trends, regulations, and best practices related to import operations.  Provide training and support to new team members as needed. o Ensure seamless coordination and communication within the team to maintain efficient operations.
• Documentation requirements:
• Customer Communication:
• Ensure smooth and timely process flow and update customers by email.
• Coordinate with customers in case of missing documents in files and update the system accordingly.
• Ensure documents are timely sent to customers or 3PL.
• Data Management:
• Ensure accurate and timely data entry into the operating system.
• Maintain hard copies of files and ensure they are properly organized.
• Open files and manage them end to end.
• Close files once processes are complete. •
• Reporting:
• Submit weekly reports to management on activities and performance metrics. •
• Document Handling:
• Receive and acknowledge documents.
• Track and trace shipments as required.
• Utilize process monitors and workflows daily to ensure efficiency. •
• Compliance:
• Meet compliance at all times to regulations.
• Understand the department's process flow and constantly look for areas of improved efficiency. •
• Additional Duties:
• Assist with various operational tasks as needed.
• Ensure seamless coordination and communication within the team to maintain efficient