- Serve as the first point of contact for end-users seeking technical support over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Manage PC setup and deployment for new employees.
- Provide investigation, diagnosis, resolution, and recovery for hardware/software problems as applicable
- Provide basic network troubleshooting.
- Manage service requests, software installation, new computer setup, upgrade, etc.
- Basic hardware replacement using the available items.
- Maintaining the inventory by checking and update the inventory with all computer and user details.
BSC in Computer Science.1 to 3 years of experience.Understanding of computer systems, mobile devices, and other tech products.MCSA certificate is preferred.