Import Operations:

 • In-Charge of Import Operations: 

Lead and oversee all import-related activities. 

• Handling Inquiries: 

 Develop and manage inquiry forms for FCL and LCL shipments. o Engage with overseas and local agents for freight inquiries. o Interact with local shipping lines and agents to gather freight inquiries.

 • Client Coordination: 

 Prepare and manage client quotations using the client quotation format. o Regularly send freight rates to clients. o Liaise with clients to address any queries or issues. • Agent and 3PL Coordination: o Coordinate with agents using the agent inquiry format. o Manage inquiries with third-party logistics providers (3PL) using the 3PL inquiry format. 

• Operational Support:

  Assist with various operational tasks as needed. o Ensure all required documents are collected and entered into the system. o Maintain hard copies of files and ensure they are properly organized. o Monitor shipment status and provide updates to clients. o Coordinate with customs brokers to ensure timely clearance of shipments. o Address any issues related to import documentation and compliance.

 • Financial Coordination:

  Receive and forward credit and debit notes to the accounts team. o Coordinate with the accounts team regarding payables and receivables. o Assist in the reconciliation of accounts related to import operations.

 • System Management: o Open and close files in the system as per the operational requirements. o Enter all relevant data into the system accurately and promptly. o Maintain and update the import operations database.

 • Communication and Reporting:

  Report to the head of freight and other relevant departments on operational matters.  

Send arrival notifications to clients. 

Maintain an organized registry of all received documents. 

Prepare and submit regular reports on import activities and performance metrics. 

• Additional Duties: 

 Stay updated with industry trends, regulations, and best practices related to import operations.  Provide training and support to new team members as needed. o Ensure seamless coordination and communication within the team to maintain efficient operations. 

Documentation requirements: 

Customer Communication: 

Ensure smooth and timely process flow and update customers by email. 

Coordinate with customers in case of missing documents in files and update the system accordingly. 

Ensure documents are timely sent to customers or 3PL. 

Data Management: 

Ensure accurate and timely data entry into the operating system. 

Maintain hard copies of files and ensure they are properly organized. 

Open files and manage them end to end. 

Close files once processes are complete. • 

Reporting: 

Submit weekly reports to management on activities and performance metrics. • 

Document Handling: 

Receive and acknowledge documents. 

Track and trace shipments as required. 

Utilize process monitors and workflows daily to ensure efficiency. • 

Compliance: 

Meet compliance at all times to regulations. 

Understand the department's process flow and constantly look for areas of improved efficiency. • 

Additional Duties: 

Assist with various operational tasks as needed. 

Ensure seamless coordination and communication within the team to maintain efficient