•split their time between doing administrative work & research

 • Implementing quality assurance policies and procedures

 • Performing routine inspections 

 • Identifying workflow and issues 

•ability to apply Internal audit program  

• Ensure that standards and safety regulations are observed 

• Address and discuss issues and proposed solutions with superiors 

• Document quality assurance activities and create audit reports 

• Make recommendations for improvement 

• Create & review SOP's,operating manuals

 • Interpret, build upon, and comply with company quality assurance standards 

• Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions 

• Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service  

• Pursue continuing education on new solutions, technologies, and skills 

• Assist operations in tracking, documenting, and reporting quality levels as well as corporate social responsibility (CSR), environmental, and health and safety goals/KPIs

 • Analyze and investigate complaints or reported quality issues to ensure resolution in accordance with company guidelines and external regulatory requirements

• Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints

 • Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development 

•in charge of inspecting activities at different phases in their development to ensure they meet a set of consistent standards. 

 •duties include performing visual inspections, recording quality issues and planning processes to decrease the instance of defects in products "