- Handle incoming customer inquiries and service requests through various channels (phone, email, chat).
- Provide timely and accurate information to customers regarding products, services, and technical support.
- Resolve customer complaints and issues efficiently, escalating complex cases to higher levels when necessary.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Assist in coordinating with the factory, maintenance, and sales teams to ensure customer satisfaction.
- Follow up with customers after service interactions to ensure issues are fully resolved.
- Respond to customer inquiries promptly, ensuring high customer satisfaction.
- Process service requests and coordinate with the maintenance team for scheduling.
- Update and manage customer accounts in the CRM system, ensuring all data is current.
- Participate in team meetings and training sessions to stay updated on products and services.
- Collect customer feedback and report to the management team for continuous improvement
Soft Skills:Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to work under pressure and handle challenging situations with professionalism.Good organizational and time management skills.A customer-oriented mindset with the ability to empathize with customer needs.Technical Skills:Proficiency in CRM software and Microsoft Office Suite.Basic understanding of CNC machinery and technical products (preferred but not mandatory).Good level of English language reading and writing skills.