Key Responsibilities:
- Service Audits:
Conduct regular and surprise audits on various service processes to ensure compliance with internal policies, quality standards, and regulatory guidelines. - Service Quality Assessment:
Evaluate the quality of services by reviewing documents, customer feedback, and observing the actual service delivery process. - Identify Non-Compliance:
Document and report any deviations from quality standards or procedures, and recommend corrective actions to address deficiencies. - Compliance Monitoring:
Ensure the organization adheres to laws, regulatory requirements, industry standards, and internal quality benchmarks. - Audit Checklist Development:
Create and maintain audit checklists that reflect current quality standards and procedures for the services provided. - Team Collaboration:
Work with operations, customer service, and other departments to review audit findings and ensure corrective actions are implemented. - Reporting:
Document audit findings, trends, and improvement opportunities in detailed reports for management. - Customer Feedback Analysis:
Review customer complaints, feedback, and suggestions as part of the quality control process, identifying trends for improvement. - Continuous Improvement Initiatives:
Participate in quality improvement programs and suggest adjustments to service delivery processes. - Training:
Assist in training employees on quality standards and procedures to enhance service delivery.
Bachelor’s degree in Quality Management, Business Administration, or a related field.Relevant certifications such as ISO Auditor certification are an added advantage.3-5 Years of experience in quality control, auditing, or process improvement in Health care industry.Familiarity with quality management systems and auditing procedures.