Job Description
Make cold calls to explain our services and donation methods to meet the daily target.
Receive incoming calls and answer the donors questions.
Use provided sources to answer these questions (Cases open for donation codes).
Achieve daily target outgoing calls.
Recommend suitable donation methods.
Follow quality guidelines in day to day tasks.
Any related tasks.
Job Requirements
Education: Bachelor degree.
Sales experience is a plus (3 month at least).
Demonstrates a positive, enthusiastic, friendly attitude.
Customer focus and adaptability to different situations.
Strong phone and verbal communication skills along with active listening.
At least 1 year of experience in a customer support role in a call center environment.
Proficiency in using MS Office application and internet.
Working Hours 8 hours - 5 working Days - 2 days Off - Rotational Shifts.
Maadi Area residents are Preferred