Job Summary: The Assistant Manager supports the Branch Manager in overseeing daily operations, ensuring high levels of customer service, and driving sales performance. This role involves managing staff, handling customer inquiries, and implementing company policies and procedures to achieve business objectives.

Educational Qualifications:Bachelor’s Degree: A degree in Business Administration, Management, Marketing, or a related field is preferred. Equivalent work experience may substitute for formal education.Experience:Professional Experience: Minimum of [1] years of experience in a supervisory or management role, ideally within a retail, hospitality, or customer service environment.Relevant Experience: Experience in managing a team, handling administrative duties, and driving sales performance is highly desirable.Skills and Competencies:Leadership and Team Management:Proven ability to lead, motivate, and develop a team.Experience in performance management, including conducting reviews and providing constructive feedback.Customer Service:Strong customer service skills with a track record of handling customer inquiries and resolving complaints effectively.Ability to implement strategies to enhance customer satisfaction.Financial Management:Basic understanding of financial principles, including budgeting, cash handling, and financial reporting.Proficiency in managing and tracking expenses..Operational Skills:Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.Experience with inventory management, administrative tasks, and adherence to operational procedures.Communication:Excellent verbal and written communication skills.Ability to communicate effectively with staff, customers, and senior management.Problem-Solving:Strong problem-solving skills with the ability to address and resolve issues quickly and effectively.Proactive approach to identifying and implementing solutions.Technical Proficiency:Familiarity with relevant software and systems, such as Point of Sale (POS) systems, inventory management software, and Microsoft Office Suite.Ability to learn new technologies and systems as needed.Adaptability:Flexibility to adapt to changing priorities, work environments, and business needs.Ability to handle unexpected challenges and make decisions in a fast-paced setting.Personal Attributes:Leadership: Demonstrates a strong leadership presence and the ability to inspire and guide a team.Integrity: High level of honesty, reliability, and ethical behavior.Customer-Centric: Passionate about delivering exceptional customer service and improving customer experiences.Detail-Oriented: Attention to detail with a focus on accuracy and thoroughness in tasks and responsibilities.Additional Requirements:Availability: Willingness to work flexible hours, including evenings, weekends, and holidays, as required by business needs.Physical Stamina: Ability to perform physical tasks such as standing for extended periods, lifting light to moderate weights, and navigating a busy work environment.Working Conditions:Weekly Rotation: Employees rotate between morning, day, and afternoon shifts on a weeklyTotal Working Hours:9 hours per day1-hour break included