IT Computer Operator Supervisor

SSC Egypt - مصر - القاهرة

توظيف: دوام كامل

BASIC FUNCTION:

To provide operational assistance to the Shift Leader in performing daily computer operations for the bank
During assigned shift, enforces standards and methods for the physical security of the installation. Directs operation of all data processing equipment.
Performs all changes to the operating systems and application as instructed. Adjusts operating system configuration as required by test, pre-production and production system schedules. Provides records required to supplement the console log, incident report, computer utilization and data set backup
Monitors all the systems, takes the necessary action and provides assistance to the all users and solves the software problems

WORK PERFORMED & MAJOR DUTIES:

Positive ranking from Auditors and IT security department for all IT registers managed by department
Runs end of day daily/monthly/yearly cycles as per established procedures
Act as 1st support to solve EOD problems
Follows up recovery procedures for EOD
Monitors performance of production functions which cover equipment and running of jobs
Performs and ensures that necessary backups are done and are ready for delivery to the offsite locations
Estimates materials requirement, such as paper, tapes and printer ribbons
Enforces procedural and security standards for operations functions
Completes shift reports/incident report logs and completes problem report in case of not solving the problem
Sorts out and distributes reports as required
Monitors all ATM network after office hours and during holidays and advises concerned parties on latest status
Suggests improvements / scheduling of production jobs in order to increase efficiency of the system
Sets and operates computer peripheral devices and performs necessary cleaning
Monitors all delivery channels hardware and Software and takes appropriate action
Provides on the job training for trainee Computer Operators
Enhances knowledge of AS400 / iSeries Operating Systems, Upgrade, PTF, IPL, Flash Storage & installation application through practical & reading manuals
Supports desktop, printers, laptops, mobiles and other peripherals that includes but not limited to new installation, fixing problems and shifting
Grants/deletes/modifies users' access to application
Maintains the users limit for all branches
Updates security profile for EBA, Swift, IT and Windows logon.
Shift of PCs and equipment
Configures users profile on PC
Installs & updates applications software.
Creates users profile & e-mail
Creates, deletes and modifies users
Performs any other related duties as assigned.

WORK CONTACTS:

IBM and other hardware and software vendors- Problem Reporting
IT support staff- Problem Reporting
Have frequent contacts with immediate associates to exchange information

FREEDOM TO ACT:

Reports to IT Command Lead
Performs duties according to defined procedures. Work assignment is reviewed on completion of shift.

ACCESS TO CONFIDENTIAL INFORMATION:

Has access to all information contained in the major applications systems and the bank network. Information disclosure can cause embarrassment and may be detrimental to the bank interests

Requirements

University graduate
6-8 year experience in relevant work
Knowledge AS400, Microsoft Windows, and basic networking knowledge
Good knowledge of English / Arabic languages
Integrity: Acts on Values when it is not Easy to do so
Achievement Orientation: Understands and Focuses on Goals & Targets
Analytical Thinking: Sees Multiple Relationships
Conceptual Thinking: Sees Patterns
Organizational Awareness and Concern for Impact: Understands Informal Structures
Initiative: Acts Quickly and Decisively
Teamwork & Cooperation: Exchanging Ideas with Team Members
Customer Service Orientation: Takes action for the Customer.

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تاريخ النشر: ٩ سبتمبر ٢٠٢٤

الناشر: