- Processes applications for new reservations or confirming changes to existing reservations.
- Coordinates with travel agencies to ensure that all reservations are confirmed, fulfilled, and in accordance with the company’s policies.
- Interacts with internal employees to answer questions about rates, special offers, or other topics related to their travel plans.
- Answers questions from the employees and makes outbound calls to follow up on accommodations, special offers, and other questions about travel plans.
- Uses strong communication skills to provide clear and concise information about products and services, as well as promotional offers.
- Meets or exceeds individual and team performance goals, including metrics.
- Stays on the ground on company policies, procedures, products, services, and promotions to ensure accurate and consistent information is provided to customers.
- Enters customer information into the reservation system accurately and in a timely manner.
- Escalates customer issues to supervisor when necessary.
- Participates in ongoing training and development opportunities to improve job knowledge and skills.
- Perform other related duties as assigned.
- Adhere to all company policies and procedures.
Bachelor’s degree in tourism, hospitality, business administration, or related field.2-3 years of experience working in the tourism or hospitality industry.Communication: It’s important to be able to communicate clearly and concisely to ensure you are relaying the right information to the right person.Time management: You should be able to prioritize tasks and keep track of customer information, reservations, and other data.Problem-solving: Being able to solve problems quickly and effectively can help you provide better customer service and increase your productivity.Excellence in EnglishProficiency in Microsoft Office and similar applications.Spreadsheet and project management software capabilities.