Main Responsibility:
- Responsible for the software installation process for clients as per GET standards.
- Conduct training sessions for clients on newly installed Software products.
- Provide technical client support and issue resolution remotely (via email, phone, and other electronic medium) or onsite.
- Conduct live demos to introduce Software products to clients.
- Provide guidance to team members on customer problems.
- Solve complex maintenance problems using software diagnostic.
- Diagnose, Research, troubleshoot and identify solutions to software issues
- Installing customized software systems and all necessary components.
Essential Technical :Must have solid experience in SQL schema design and Database.Hands-on experience with Windows/Linux.Database and SQL (Oracle and MSSQL), application server’s management and configuration, application deployment.Good experience on K8 or OpenShift.Scripting and automation oriented with hands-on.IIS knowledge and other containers.Deep experience with MS-SQL. (Additional DB knowledge is a plus)Experience on at least one of [RabbitMQ, KAFKA, ELK and Redis].Understanding of Active Directory, Windows GPO, WINS, DNS, DHCP, and TCP/IP and commands.Required SkillsExperience in an application Application support role, technical consultancy, or technical supportProven track record of contributing within the whole support lifecycleAble to work in a fast-paced pressurized environment