Why Xperience1st?

 

At Xperience1st, we believe that experience is at the core of everything we do—from nurturing our employees to growing our business.

 

Growth Opportunities: Be part of a fast-growing team, working on high-impact projects that shape the future of businesses.

Learn from Experts: Our Genesys Cloud practice is led by seasoned professionals with extensive experience in the contact center industry. You will gain access to invaluable insights and expertise.

Innovative Environment: Work in a dynamic and collaborative environment where your ideas and contributions are valued.

This role offers an exciting opportunity to design and deliver scalable Genesys Cloud solutions, manage project lifecycles, and directly report to the Delivery Manager.

 

Responsibilities:

 

Project Leadership: Define project goals, success criteria, methodologies, and manage resources to ensure successful project delivery.

Team Management: Lead a team of 6-8 members, fostering collaboration and innovation to achieve project objectives.

Strategic Engagements: Design and manage strategic projects, delivering high-quality Genesys Cloud solutions that meet business needs.

Lifelong Learner: Stay current with Genesys Cloud updates and new features, continuously enhancing your knowledge and expertise.

Collaboration: Work closely with the delivery team, overseeing projects from inception through to completion, ensuring all technical details and dependencies are well-documented and communicated.

 

Nice to Have

• Bachelor's or Master's Degree in an IT-related field.
• AWS Professional Certifications
• Programming and developing experience (Java, JS, Python)

 

 

Important Note

This position is open for Egypt residents only and requires 3 days onsite work per week. Please do not apply if you do not meet these requirements.

 

  Experience: Proven track record in leading Genesys Cloud projects, with +3 years of hands-on experience in contact center solutions.Technical & Business Acumen:Have an excellent understanding of contact center business concepts, comfortable with dealing with business partners and product owners while being able to get technical with the team when necessary.Delivering training and demonstrations of Genesys Cloud contact center to technical and non-technical audience.Certifications:Genesys Cloud Certified Professional certifications is a must.Technical Skills:Proficiency in delivering Genesys Cloud solutions.Knowledge of IP Telephony including Genesys Cloud Edge, SIP trunks, IP Telephones.Development experience to build integrations leveraging APIs, JSON, and JavaScript.Genesys Cloud Expertise:Designing, developing, managing, and optimizing Genesys Cloud Contact Center for clients.Configuring divisions, queues, users, skills, and permissions.Designing architect flows for channels including Voice, Social Media, Emails, Chats, SMS, Surveys, Voice Mails and Dialogue bots.Utilizing Genesys Cloud APIs to automate tasks.Integrate Genesys Cloud with third-party solutions and CRM systems.Creating custom reporting dashboardsConfigure and manage the WFM systems for accurate forecasting and scheduling is a plus.Business Value:Ability to understand and articulate business value, constantly striving for process improvement.Leadership:Ability to inspire and guide a team, driving them towards achieving strategic business goals.Communication:Excellent communication and interpersonal skills, capable of articulating complex technical concepts to non-technical stakeholders in both English and Arabic languages.