Position Summary:

The IT Operations Manager is primarily responsible for ensuring the protection of client data. This role involves overseeing IT operations, managing systems and networks, ensuring security and compliance.

1. Leadership and Communication:

• Maintain excellent communication with C-Level Management and other departments.

• Work closely with the CTO and CEO, reporting any issues or successes promptly.

• Set an example in decision-making and communication for the Ravin IT Department and all other employees.

• Promote a positive work environment by making at least one person smile and laugh each day.

2. IT Operations Management:

• Ensure all IT-related deadlines are met.

• Oversee domain management via Enom and Google Cloud DNS.

• Manage and maintain the internal Ravin IT Ticketing system.

• Ensure seamless onboarding and offboarding processes for employees.

• Maintain an up-to-date asset inventory management system.

• Delegate IT-related duties and responsibilities within the department.

• Address any outages or technical issues promptly to minimize downtime.

3. System and Network Management:

• Manage and maintain all aspects of Google workspace.

• Work closely with DevOps and Engineering teams related to Google Cloud Platform (GCP).

• Oversee network and networking equipment on multiple sites

4. Security and Compliance:

• Implement and uphold security best practices and policies.

• Monitor systems and security to prevent and address potential breaches.

• Assist in both internal and external audits.

• Ensure compliance with relevant regulations and standards.

5. Vendor and Budget Management:

• Negotiate with vendors for the best deals and monitor vendor billing.

• Work with vendors to ensure continuous support and optimal performance.

6. Project Management and Innovation:

• Advise on new projects, ensuring they meet or exceed expectations.

• Document all IT-related processes and procedures.

• Think creatively to identify cost-saving opportunities while maintaining high productivity levels.

Technical Expertise:

• Manage all aspects of Ravin Telephony, including purchasing, regulatory compliance registrations, and releasing of phone numbers.

• Oversee WordPress, Google Compute Engine, and Google SQL Instances backup lifecycle.

• Implement GCP Organizational Policy to align with industry-standard best practices.

• Oversee access control implementation on Google Workspace and in-house systems used by Ravin.

• Implement network security best practices on onsite networks.

• Design and oversee cloud security best practices on GCP and AWS.

• Minimum of 5 years of experience with either GCP or AWS.

• Strong understanding of network setup, VPN, and security.

Technologies and Concepts:

• Proficient in Google Cloud Platform (GCP) and Amazon Web Services (AWS).

• Experience with network security, cloud security, and telephony systems.

• Familiarity with WordPress, Google Compute Engine, and SQL Instances.

• Knowledge of vendor management, compliance standards, and best practices in IT operations.

• Relevant certifications in cloud computing, IT security, or related fields are preferred.