Job Description We are an marketing company working in the field of market research. We provide research across the Middle Eastern and Northern African region.

An opportunity is available to join a successful team as a Quality Control Supervisor.

Experience in call center management is preferred, but good leadership skills, attention to detail, and an ambitious personality are sufficient for us to invest in long-term training.

Full training will be given.

Job tasks include:

• Supervising and coordinating the daily activities of QC Dept staff.
• Monitor employee productivity and provide constructive feedback and coaching
• Pass on information from upper management to employees and vice versa
• Managing team of QC Dept staff.
• Monitoring and improving performance through feedback, coaching, and continuous training.
• Handling escalated customer issues and providing resolution.
• Implementing and monitoring call center performance metrics.
• Developing and implementing call center policies and procedures.
• Conducting regular team meetings to update staff on best practices and continuing expectations.
• Ensuring all agents adhere to company policies and procedures.
• Preparing reports on call center performance and presenting them to management.