Key Accountabilities & Decision Ownership
Leading of processes connected to change management
• Review the RFC Fields
• Assess changes Impact/risk
• Communicate with the technology stakeholders that may be impacted
• Discuss Daily Changes in Daily CAB (Change advisory Board)
• Authorize The Approved RFC
• Define and Measure success metrics and monitor change progress
Technical Background
• Strong Knowledge and Mobile Network Technologies to assess the RFC
• Strong IT background.
• Strong Technical knowledge in Services domains
• Hands on experience ITIL framework
• Hands in experience in SW Products development and Agile Methodologies
Stakeholder Management
• Strong Communication to stockholder
• Conflict resolution.
• Apply best practice methodologies
• Consult and Coach Project teams regarding CM Process
• Coordinate efforts with Other Specialist
Communication / Feedback
• Running daily and Weekly CAB
• Follow up on the previous day changes that implemented successfully
• Follow-up to respond to the RFC requesters
• Communicate to the CC with the changes that will impact the customers or changes that will impact CC daily operations to get Their approval
Core Competencies, Knowledge, and Experience
Technical / Professional Expertise
• Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience
• Basic Understanding of 2G-3G-4G telecom networks, network elements and telecom services.
• ITIL Foundation Certificate
• IT Knowledge
• Agile PM knowledge
• Communication skills
• Leadership skills
• Strong decision making