● Selling products and services using solid arguments to prospective customers
● Performing cost-benefit analyses of existing and potential customers
● Maintaining positive business relationships to ensure future sales
● Take and process orders in an accurate manner.
● Handle grievances to preserve the company’s reputation
Proven experience as telesales representative or other sales/customer service role Proven track record of successfully meeting sales quota preferably over the phone Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems Ability to learn about products and services and describe/explain them to prospects Excellent knowledge of English Excellent communication and interpersonal skills Outstanding negotiation skills with the ability to resolve issues and address complaints