- Provide IT support to all Cairo office employees, ensuring timely resolution of technical issues with the help of a small team.
- Manage and maintain servers and network infrastructure, ensuring high availability and reliability.
- Ensure compliance with security policies, particularly ISO 27001 standards, and implement best practices for data protection and cybersecurity.
- Work with auditors to provide necessary evidence and documentation during audits, ensuring all requirements are met.
- Act as the primary responder for emergency situations, available to come to the office at any time to address critical issues.
- Ensure that all servers and computers are properly updated with the latest patches and software updates to maintain security and performance.
- Take primary responsibility for all IT assets, including maintaining an accurate asset inventory and managing the lifecycle of hardware and software.
- Maintain and keep all IT-related documentation up to date, including procedures, policies, and technical manuals.
- Report regularly to the Corporate IT Manager, including timely reporting of any incidents or significant IT issues.
- Work closely with Business Managers to understand their IT needs and provide valuable solutions that support business objectives.
- Lead and manage IT projects, ensuring they are completed on time, within scope, and within budget.
- Manage relationships with IT vendors and service providers to ensure quality service delivery and cost-effectiveness.
Bachelor's degree in computer science.7 years in IT field, including 5 years in leading positions.High experience and skills in working with Microsoft technologies such as Active Directory, DNS, WSUS, Radius Authentication, ADFS, File Servers DFSR, Hyper V Virtualization, Exchange Server, SharePoint, Project Server, and SQL.Excellent skills and high experience in configuring network devices, including firewalls like Cisco ASA, FortiGate, Sophos, switches, and wireless devices like Cisco and Aruba.Excellent skills and high experience in security technologies, including Anti-malware, DLP, Encryption, SSL Certificates, and Email Security, ISO 27001.