School IT Supervisor Duties and Responsibilities

• Installing, configuring, maintaining and troubleshooting computer hardware, software, printers, projectors, smart boards, scanners, telephones and mobile devices as per company standards.
• Managing PC setup, accounts and deployment for new employees using standard hardware, images, and software.
• Diagnose and fix incidents as quickly as possible, and make sure that the root cause analyses are done to prevent problems and resulting incidents from happening, as well as to eliminate recurring incidents.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Performing timely laptops, hardware and software upgrades as required.
• Diagnosing and solving hardware/software faults and deal with multiple incidents/tasks simultaneously.
• Serving as the first point of contact for end-users seeking technical support over the phone or ticketing system.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Providing basic Installations, management and troubleshooting for network devices (Switches, access points, patch panels etc ..)
• Installing and maintaining network cables (CAT5, CAT6 etc ..), sockets and face plates.
• Monitoring the ticketing system, solving tickets asap to keep ticket handling time to the minimal and to avoid any overdue or re-opened tickets.
• Establish routine tasks to clean and update systems related to end user machines.
• Updates existing security software on workstations. Tests existing operating systems and personal computers for potential viruses and security problems.
• Develop and handle proper documentation for operational procedures and processes.
• Managing and organizing IT store \ stock.
• Escalating problems to an appropriate team member when necessary.
• Works under general direction from the IT Manager. Reports regularly or upon request to the IT Manager on the department’s activities, state of projects and issues arising.
• Adapt working hours to fit agreed business requirement, which might include occasional overtime or weekend work.