The CRM and Complaints Specialist should handle customer complaints / inquiries swiftly and do the necessary coordination with various business units to attend to customer needs quickly to keep good level of customer satisfaction.
- Acknowledge customer’s complaints immediately.
- Investigate and coordinate with different business units for needed action.
- Keep proper documentations for all complaints.
- Specify root causes of complaints upon investigation results.
- Perform necessary follow ups.
- Provide daily report of new cases & pending cases updates.
Bachelor Degree from any relevant discipline1+ Years of relevant Experience in Customer ServiceVery good command of MS OfficeVery good command of English Language