Patient Communication: Answer incoming calls, emails, and messages from patients and their families, providing information and addressing inquiries about LIPS services in a professional and courteous manner.

· Appointment Scheduling: Coordinate and schedule appointments for lab tests, imaging services (Ultrasound, MRI, CT scans), outpatient consultations, GP services, wellness programs, and screenings, ensuring accurate and timely booking// booking and matching patients with consultants

· Sales and Promotion: Identify and pursue opportunities to promote and sell LIPS services. Provide detailed information about the benefits of our services and encourage patients to utilize our comprehensive healthcare offerings. // identify opportunities to maximize bookings and consultants’ appointments from the inquires

· Information Management: Maintain and update patient records and appointment details in the system, ensuring confidentiality and accuracy.

· Support Services: Provide detailed explanations of procedures and answer patient questions regarding LIPS services.

· Problem Resolution: Address and resolve patient issues or concerns promptly, escalating complex cases.

· Obtain payments and authorization codes before the appointment

· Follow-up: Conduct follow-up calls to patients to confirm appointments

· Customer Service Excellence: Maintain a high standard of customer service, striving to exceed patient expectations in every interaction.

Skills:

• Excellent verbal and written communication skills.

• Applicants should have an aptitude for sales

• Strong organizational and multitasking abilities.

• High level of empathy and interpersonal skills.

• Ability to work under pressure and handle challenging situations calmly.

- Working Days: from Monday to Friday with two days off ( Saturday & Sunday ).

- Working Hours: From 11:00AM to 7:00PM