1. Troubleshooting and Resolution: Identify Issues, Resolve Problems
2. User Support: Respond to Requests and Provide Instructions:
3. System Monitoring: Monitor Systems and Update Logs.
4. Documentation and Reporting: Document Issues: Record detailed information about issues, solutions, and user interactions in the support ticket system.
5. User Training: Educate Users: Provide basic training and guidance to users on how to use software, applications, and other IT resources effectively.
6. Hardware and Software Maintenance: Install and Configure: Set up new hardware and software for users, including installation and basic configuration and Perform Upgrades.
Bachelor’s degree in information system or any related field.Minimum 1-3 years with relevant experience. Technical Knowledge: Basic IT Skills: Understanding of operating systems (Windows), office applications, and common software tools and software Engineering. Networking Basics: Knowledge of networking concepts such as IP addresses, DNS, and VPNs. Communication Skills: Clear Communication: Ability to explain technical concepts in a way that is easy for non-technical users to understand. Analytical Thinking: Ability to diagnose and troubleshoot technical issues efficiently.