Responsibilities
- Resolve first-line support issues in-person or remotely
- Take ownership of support issues, ensuring prompt closure
- Log all communication on the ticketing system
- Manage and track IT inventory
- Install new hardware and maintain documentation
- Arrange external technical support when needed
- Ensure customer satisfaction at the highest level
- Maintain internal/external websites
- Develop scripts and macros for automation
- Perform other duties consistent with the role
Qualifications- Strong troubleshooting skills- Proactive approach to problem-solving- Efficient time management- Team player with excellent interpersonal skillsJob Specifications-Knowledge: B.Sc. in Computer Science, Electronics and Communication Engineering, or a relevant field.-Experience: 2+ years in IT support- Certificates/Training (Plus): A+, CCNA, CCNP, MCSA, ITIL, Security+, Network+-Language Skills: Oral and written fluency in English and Arabic.- Technical Skills: Microsoft Windows, Office, Python, Javascript, HTML, CSS, SQL, Microsoft Server, AD, NTP, DNS, DHCP, Google Workspace, Networks, TCP/IP, OSI model, Wireless LAN Controller, access points, computer architecture, and troubleshooting skills.